Processing a refund usually takes up to 7 days after we have received the returned goods.
Please also note that if you have paid with a credit card, you might either:
- Receive a direct refund which will be visible on the account linked to your credit card OR
- The bank might simply cancel the original transaction, meaning that this transaction will be deleted from your account and neither the original transaction or a refund will be visible.
Please track your credit card transactions to make sure you receive your refund or the original transaction is canceled.