Processing a refund usually takes up to 7 days after we have processed the returned goods.
Please also note that if you have paid with a credit card, you might either:
- Receive a direct refund which will be visible on the account linked to your credit card OR
- The bank might simply cancel the original transaction, meaning that this transaction will be deleted from your account and neither the original transaction or a refund will be visible.
Please track your credit card transactions to make sure you receive your refund or the original transaction is canceled.
NB: Due to COVID-19, there can be shipping delays on all orders and returns.
Returns shipped with the free shipping option can currently take up to 4-6 weeks to get delivered back to us.
NB: Due to COVID-19, processing times of returns have been extended 5-7 business days, as our team is still working part-time from home for their own safety and protection. You will be notified when your return has been processed and again when your refund/exchange has been issued. Thank you in advance for your patience and understanding!