Changed your mind?
We have free returns on orders over €50 // $55 // 350 DKK within the EU and all other prices for returns depend upon the destination.
A new and unused product can be returned in its original and intact packaging (box) for a full refund or in exchange for another product within 30 days of the initial delivery.
NB: We've extended our return policy for Christmas meaning that all orders placed after November 1, 2020, can be returned up until January 10, 2021.
Please follow this link messyweekend.returnscenter.com to initiate the return and to receive a prepaid return label. Once you have received the return label, you have 14 days to send the package back to us. Please note any express shipping costs are non-refundable.
Australia and New Zealand
You can either ship your order back to us with any carrier of your choice (tracking of the shipment is required) or use a return label provided by us. The price for such return labels starts at 15 AUD // 16 NZD, depends on the weight of the shipment (see table at the bottom of the page), and will be deducted from your refund.
You can either ship your order back to us with any carrier of your choice (tracking of the shipment is required) or use a USPS return label provided by us. The price of a USPS label is $2 and will be deducted from your refund.
How long does it take to process my return order?
Once you have submitted your return request, we will send a prepaid return label within 1-2 business days.
Returns are shipped with the same shipping method as the order.
NB: Due to COVID-19, there can be shipping delays on all orders and returns.
Returns shipped with the free shipping option can currently take up to 4-6 weeks to get delivered back to us.
When the returned item is received by our warehouse and provided that it complies with our return policy (new and unused product), we will refund to your original payment method or send the exchange product. Please note that payments can take up to 7 business days depending on your bank or payment provider. Returned goods will be refunded excluding express shipping costs.
NB: Due to COVID-19, processing times of returns have been extended 5-7 business days, as our team is still working part-time from home for their own safety and protection. You will be notified when your return has been processed and again when your refund/exchange has been issued. Thank you in advance for your patience and understanding!
How much does the return shipping cost in Australia and New Zealand?
|0.5 kg||$15 AUD // $16 NZD|
|1 kg||$21 AUD // $22 NZD|
|1.5 kg||$26 AUD // $27 NZD|
|2 kg||$29 AUD // $31 NZD|