Not satisfied with your new product? Bummer! Remember, you can always try another pair - we have free returns on all orders over €50 // $55 // 350 DKK.
A new and unused product can be returned in its original and intact packaging (box) for a full refund or in exchange for another product within 30 days of the initial delivery.
Please follow this link messyweekend.returnscenter.com to initiate the return and to receive a prepaid return label. Once you have received the return label, you have 14 days to send the package back to us. Please note any express shipping costs are non-refundable.
If you are in Copenhagen, you are also welcome to stop by our head office at Købmagergade 3A to return or exchange your order in person. Please contact us before you intend stop by, so we can be sure someone will be available to assist you. Thank you!
How long does it take to process my return order?
Once you have informed us that you wish to return your order, we will send a prepaid return label within 1-2 business days.
When the returned item is received by our warehouse, it will be processed within 1-3 business days, and provided that it complies with our return policy (new and unused product), a complete refund for the price of the merchandise will be issued—you will be notified of the transaction by email. Once the refund has been issued, you can expect to see it in your account within 5-10 working days. Returned goods will be refunded excluding express shipping costs.
NB: Due to covid-19, processing times of returns has been extended 3-5 days, as our team is still working part time from home for their own safety and protection. You will be notified when your return has been processed and again when your refund/exchange has been issued. Thank you in advance for your patience and understanding!
DEADLINE TO RECEIVE A REFUND FOR A RETURN
Once the package has been returned to our office, it is processed before we proceed to the issuing of the refund. The product must have been sent to our office within 14 days of when the order was received, it must not have been used, and must be in its original box with the case and any label that accompanied it.
If your return is approved, a complete refund for the price of the merchandise will be issued and you will be notified of the transaction by email. Once the refund has been issued, you can expect to see it in your account within 5-10 working days.
Please note that MessyWeekend is not responsible for any products lost or damaged in transit on the way back to us.